Shipping, returns & warranty.

How ordering works

When you place a request on our site, no payment is taken. A member of our team confirms availability and your prescription, then sends you a secure payment link, usually the same business day. Your order is confirmed once payment is received.

• In the boutique: pieces marked "In the boutique" are in our Thornhill store.
• Special order: everything else is ordered from the maison for you. We confirm the expected date before you pay.
• We may decline or cancel an order if a frame is discontinued, a price was shown in error, or a prescription cannot be safely made. Any payment is refunded in full.

Shipping & delivery

We ship within Canada with tracking, and a signature may be required on higher-value orders. You can also pick up at the boutique, 7131 Bathurst St, Unit 105, Thornhill, at no charge. Delivery times are estimates from the carrier and the maison and are not guaranteed.

Shipping delays

Special orders depend on the maison's stock. If a piece is back-ordered or delayed, we contact you with the new date and you choose to wait, pick a different frame or colour, or cancel for a full refund. Carrier delays (weather, holidays, strikes) are outside our control, but we follow up with the carrier for you on any parcel that hasn't moved in 5 business days.

Damaged, missing or wrong items

Please open your parcel within 48 hours. If anything arrives damaged, missing or incorrect, email or call us within 7 days of delivery with photos of the item and packaging. We will repair, replace or refund it at no cost, including return shipping. Please keep the original box, case and packaging until the issue is resolved.

Returns & exchanges

Frames and sunglasses without prescription lenses

Return or exchange within 14 days of delivery or pick-up, unworn, with all original packaging, case, cloth, tags and certificates. Refunds go back to your original payment method within 10 business days of us receiving the item. Return shipping is at your cost unless the item was faulty or sent in error.

Special orders

Special-order pieces may be exchanged within 14 days (unworn, complete). Refunds on special orders are given as store credit.

Final sale

• Limited-edition, numbered and Vault pieces, and items marked "Boutique special" or "Final sale".
• Frames that have been adjusted, worn, or fitted with prescription lenses (see below).
• Engraved or customized items.

Prescription lenses

Prescription lenses are custom-made for you and cannot be resold, so glasses with prescription lenses are not returnable for a refund. If the lenses don't match your prescription, or we made an error in measurement or fitting, we remake them free of charge. We need a valid prescription, written within the last two years for glasses, and may contact your eye doctor to confirm it.

Adapting to new lenses (non-adaptation)

New prescriptions and progressive lenses can take one to two weeks of full-time wear to feel natural. If you still can't adapt after that:

• Essilor premium lenses (Varilux, Eyezen, Crizal, Transitions, Xperio, Stellest): we remake your lenses once at no charge within 180 days, under Essilor's satisfaction guarantee. This can be a different design or a switch to single-vision lenses.
• All other lenses: one free remake within 90 days.
• Price differences apply if you move to a higher-priced lens. A further remake for the same reason is offered at a reduced price.
• Please bring your glasses in so we can recheck measurements first. Most adaptation issues are fixed with a small adjustment.

Contact lenses

• A valid contact lens prescription is required. We confirm it before ordering.
• Unopened, undamaged boxes in date can be returned or exchanged within 30 days. Opened boxes can't be returned for health reasons.
• Manufacturer rebates (Alcon, CooperVision, Acuvue) are paid by the manufacturer 4–6 weeks after purchase, as a prepaid card or cheque. You submit the rebate yourself after purchase, and prices shown "after rebate" are a guide. Rebate terms are set by the manufacturer and may change.
• We'll remind you before your supply runs out.

Warranty

Warranty does not cover accidental damage, loss, scratches from normal wear, damage from heat, chemicals or sports, or repairs by others. Warranty claims may need to be assessed by the maison, which can take 2–4 weeks.

Prices, taxes & payment

• Prices are in Canadian dollars. Frame prices are the maison's suggested retail price unless a promotion is shown.
• Prescription eyewear and prescription contact lenses are HST-exempt in Ontario. Frames bought without prescription lenses, non-prescription sunglasses, plano colour contact lenses, and shipping charges include 13% HST.
• One promotion or promo code per item, which can't be combined, applied to past purchases or exchanged for cash.
• We provide an itemized receipt for your insurance. Direct billing is available for most plans in the boutique.

Privacy

Your prescription and measurements are personal health information. We use them only to make your eyewear, keep them on secure systems in Canada, and never sell or share them, except with your insurer or eye doctor when you ask us to. You can request a copy of your information or ask us to delete it at any time.

Questions

Leruso Eyewear Inc. · 7131 Bathurst St, Unit 105, Thornhill, ON L4J 7Z1 · (905) 881-4123 · lerusoeyewear@outlook.com